Decisiv Inc., a company specializing in Service Relationship Management (SRM) solutions, announced a partnership with Wabash. The trailer manufacturer will use Decisiv’s service management technology to support dealer growth and enhance trailer service management technology.

O’Brien highlighted Decisiv’s integration with leading Dealer Management Systems (DMS), facilitating dealers’ ability to send SRM data to their DMS. This integration helps onboard dealers faster without limiting their choice of vendors, the companies noted.

The collaboration between Wabash and Decisiv brings SRM capabilities like tracking and scheduling preventive maintenance, managing service data, and more, directly to Wabash fleet customers. Future integrations aim to include parts ordering.

“Our partnership with Decisiv focuses on supporting our dealer network by adopting technology solutions,” said Cory O’Brien, Vice President of Digital Enablement at Wabash. “Decisiv’s solutions streamline the service process by eliminating inefficiencies, and our dealers will benefit from automatically shared information.”

“We chose Decisiv for their service management platform due to their ability to improve service operations and their extensive SRM ecosystem,” added O’Brien, noting the positive impact on service activity management and customer uptime.